Adithya Madhira

- Develop, execute & monitor Key Account Service Strategy & Own customer satisfaction - Act as Focal point of contact on all matters and follow-through on action plans & Service Level Agreements (SLAs) - Coordinate with internal and external stakeholders to ensure the successful delivery of KPIs - Conduct proactive business intelligence (B)I analysis & periodic account reviews to identify improvement opportunities & streamline operations - Implement global initiatives & take up project management activities

- Act as POC for Europe in handling complex technical issues & escalated service claims - Subject Matter Expert (SME) for utility-scale PV systems, energy storage & backup solutions, Home Energy Management Systems (HEMS), data loggers, & grid-compliance standards - Conduct fleet monitoring & performance reporting to analyze system behavior & coordinate with cross-functional teams to enhance product reliability. - Support NPI & diverse training programs to ensure effective knowledge transfer.

- Process incoming customer inquiries via calls, chats, case management & emails, offering prompt & efficient resolution. - Perform onsite & remote troubleshooting to ensure comprehensive product understanding & streamline process workflows. - Conduct design &installation reviews to process claims & manage RMA procedures efficiently. - Analyze field issues, document findings, & communicate feedback to relevant internal teams to support continuous product & process improvement.

- Conducted techno-economic feasibility analyses for multi-source energy projects in rural African regions. - Designed, modeled, & performed sensitivity analyses for hybrid mini-grid systems to optimize performance & cost-effectiveness. - Researched & integrated productive use of energy (PUE) concepts into existing energy projects to enhance socio-economic impact. - Performed LCA of ongoing projects to estimate carbon emissions & developed mitigation strategies to reduce environmental impact.

- Provided technical support in energy assessments, feasibility studies, market evaluations & cost-benefit analyses for development projects. - Supported tender screening, proposal writing & evaluation, content development for training & knowledge management, stakeholder engagement & project reporting. - Delivered research & business development support for multiple African energy projects. - Planned & facilitated networking events to support marketing efforts & drive business development initiatives.

- Monitored & evaluated plant performance to ensure optimized power generation & efficient energy distribution. - Coordinated with stakeholders & partners for auditing, supervision, & execution of plant shutdown operations. - Managed biomass procurement through vendor negotiations, while overseeing waste management & coordinating residue sales. - Supported project managers with technical reporting, planning & design of new energy projects, conducting performance assessments.

Manufacturing of Crystalline Silicon & Thin film PV cells, Design & Installation of Photovoltaic systems (Grid-connected & Off-Grid), Solar Project Finance & Business Models, Wind Turbines, Rural electrification, Quality Management, Project management, Solar Thermal & Concentrated Solar Power

Applied Thermodynamics, Heat transfer, Energy Engineering, Power plant Engineering, Kinematics and Dynamics of machinery, Fluid Mechanics, Industrial Engineering, Managerial economics and Financial Analysis