Aditya Deshmankar

• Provided on site hardware and technical support such as software installation, application, operating system, network connectivity and remote access related concerns to staff for 3 hospitals. • Experienced with solving account issue for patient administration system iPM and electronic health record software Cerner • Resolved remote desktop and Citrix connection issues for users.• Other tasks involve Office 365 support and configuring MFA with Microsoft Authenticator and • Duo Mobile.

• Provide IT support through telephone, chat, and occasional walk-ups to users for various • business units • Various troubleshooting tasks involve VPN support, Office 365 and other software.• Assist users with Mimecast portal for allowing 3rd party or blocked emails. • Document incidents and tasks through Service Now including resolution or pending cases. • Point of contact for business application queries, software licensing and deployment through SCCM.• Experience with Jamf Pro and Lansweeper for Apple

Experience with Exchange Management Console such as creating user mailboxes, distributionlists, disabling mailboxes and granting Office 365 licenses.Provided IT support services, troubleshooting and system operation using ConnectWise and SolarWinds management Worked with Active Directory to build user accounts, reset passwords, unlock accounts, etc.Documented and using knowledge base using ITGlue.