Adrian Meier

Angestellt, Support Manager Field Service Management, SAP

Windisch, Switzerland

Skills

Maximierer
Arrangeur
Entwickler
Kundenservice
Kundenorientierung
Field Service Management
Crowd Services
Ticketing
Organisationsentwicklung
Holacracy

Timeline

Professional experience for Adrian Meier

  • Current 5 years and 9 months, since Nov 2018

    Support Manager Field Service Management

    SAP

    Responsibility support teams und processes for SAP Field Service Management Escalation management Administration and optimization of collaboration processes

  • 10 months, Jan 2018 - Oct 2018

    Head of FSM Support

    Coresystems FSM AG (part of SAP)

    Local responsibility and Leadership Support Team Europe Global responsibility Support Europe, Asia and America Support for Coresystems FSM products Escalation management System administration ticketing system (Zendesk) Administration and optimization of collaboration processes Service Contracts (SLA)

  • 6 years, Jan 2012 - Dec 2017

    Head of Support

    Coresystems

    Local responsibility and Leadership Support Team Europe Global responsibility Support Europe, Asia and America System administrator ticketing system (Zendesk) System administration and optimization of integration processes Invoicing

  • 3 years, Jan 2009 - Dec 2011

    Corporate Management / Head of Support

    Coresystems AG

    Setup and lead international support team at locations Switzerland, Ireland and Shanghai

  • 6 years, Jan 2006 - Dec 2011

    Developer/Consultant

    Coresystems AG

    Development swissPayment (Payment Solution Switzerland for ERP SAP Business One) Development Coresuite Time (Time Recording for ERP SAP Business One) Development Individual Software Development & Design of Reports Smaller projects in context of ERP SAP Business One

  • 1 year and 9 months, Apr 2004 - Dec 2005

    Web Developer

    Coresystems AG

    Development of websites (based auf CMS Typo3) Design of websites (Photoshop) Development webshop (PHP, Interface to ERP Winware)

  • 4 years and 1 month, Aug 1998 - Aug 2002

    Elektromonteur (Lehre)

    P. Hunziker Elektro

Educational background for Adrian Meier

  • 1 year and 9 months, May 2014 - Jan 2016

    Management und Führung

    CallNet.ch

  • 2002 - 2005

    Informatik

    Hochschule für Technik der FHNW

Languages

  • German

    First language

  • English

    Intermediate

  • French

    Basic

Interests

Kunden begeistern
Aktuelle Prozesse hinterfragen und verbessern
Muster brechen (Dinge einfach mal anders tun)

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