Afnan Saqr

In this role, I researched the industry-standard commercial operations and Omni-channel processes and implemented those that enhanced the GCO process. This led to streamlined and automated manual tasks, resulting in a 10% efficiency increase and saving over 400 hours annually. Enabled our work management tool (Smartsheet) and empowered delivery team Setup new metrics and KPIs to improve reporting to the LT that highlights progress and opportunities. Supported vendor management team; Governance, tracking

- Overall project management for implementing E-commerce integration projects including Time planning, budget planning, risk management, resource allocation and ensuring on-time delivery. - Oversaw project progress and setup dashboards and reports with realistic metrics for tracking and data-driven decision-making

As a PM for I learn Arabic Platform- A bilingual competitive platform for educating foreigners the Arabic language where I led the product roadmap and the detailed product backlog using agile methodology. Also, worked with CEO, CTO and Ops teams to define, implement and test new engagement features and make iterative improvements to grow the platform and reach to new markets Also championed users engagement across the business activities.

Led cross-functional project teams to implement SAP and Oracle ERP solutions for diverse clients in the GCC and Middle East, ensuring alignment with regional compliance and business standards. Oversaw end-to-end project lifecycle, including planning, execution, and delivery of ERP projects, ensuring all work complied with company and client requirements. Developed detailed project progress reports and executive summaries tailored for stakeholders, highlighting project status, KPIs, and risk mitigation plans

led the strategic direction, backlog, and roadmap for the products, ensuring alignment with business goals and customer needs. Built added value features and services contributing to the business growth Researched global and regional companies and standardised HR& Payroll techniques to create robust features and setup KPIs for success. Evaluated customer feedbacks and market trends to reshape the product strategy and continuous improvement Optimised ROI by minimum 10% from change requests only.