Agha Rehan Abbas

Performed Window installation via PXE boot from the Intune Portal. Managed Ticket resolution and inventory using the Service Now Portal. Maintained, analyzed, troubleshooted, and repaired computer systems, hardware, and computer peripherals. Provided remote access and resolved networking problems. Performed Installation, configuration, and maintenance of Windows clients (notebooks and PCs, VM's), smartphones, and multifunctional devices. Installed and resolved issues related to Network printers.

Provided Technical support for all company employees. Administered Hosted Exchange, Active Directory, and SharePoint. Conducted Technical on-boarding of new employees. Managed Hardware Administration for Workstations, Laptops, Printers/Scanners, and Telephonic systems. Performed Installation and Administration of Software (MS Office365, Power Platform, VoIP App). Monitored and administered Software licenses. Handled Incident management including troubleshooting, analysis, and resolution.