Agnes Leung

- Perform administraive and office support activities - Contributing to financial planning - Managing filing systems - Reporting - Maintaining inventory

• Assists the team in daily tasks • Assist Manager for regular reporting and controlling documents, meeting preparation • Works in service dispatching team in order to prepare incoming service requests for a delivery

• Assist clients with tax issues (e.g. preparing and submitting tax returns). • Provide consultancy services to clients (e.g. structuring the affairs of clients to minimise tax liability). • Help businesses and individuals create strategies for dealing with tax and prepare for their future in the financial market. • Plan ahead to help clients understand their financial futures.

• Process documentation - Create user guidelines for softwares (Products from Brainwares, Inc.) • Revision of documents from other departments (e.g. Technical/ development team) to construct a standard layout of the enterprise. • Reporting – Create monthly reports/ release notes about defects and solutions. • Product testing – Report discrepancies to the development team from comparing between technical information and the real production.

• Assist in problem solving for dispute management externally with customers; project migration internally with team members • Monitor day to day billing performance by working with team managers/ directors and implement process modifications • Represent Billing Operations Team on project related conference calls, usually with co-workers from Europe and US • Process documentation – create/ modify process flow/ Desk Level Procedure • Provide education to cross-functional teams on new billing process

Psychology

Psychology