Ahmed Khattab

Led the strategic development of the Configuration Management policies and standards, developed, integrated, prioritized and managed work plans to implement the (CMDB/CMS). Utilized knowledge of IT, prioritized and identified opportunities to enhance IT performance, analyzed IT requirements and coordinated the work with teams to evaluate and select technical solutions. Marketed ITIL services to business and educated customers on the value of IT services

Ensured the quality of entire IT processes and procedures and aligned them with ITIL&COBIT Implemented Demand Management and Portfolio Management best practices Designed and implemented Service Catalog, CMDB, Resource Management, Cost Management and Charge Back. Managed the enterprise planning, packaging and control team to implement all the bank solutions, determining overlaps, dependencies, conflicts and responsibilities of each team.