Ing. Ahmed alkhatib
Angestellt, senior security engineer, CISCO TAC , hosted by Estarta
Amman, Jordanien
Werdegang
Berufserfahrung von Ahmed alkhatib
Bis heute 8 Jahre und 10 Monate, seit Sep. 2015
senior security engineer
CISCO TAC , hosted by Estarta
- Troubleshooting & resolving network problems. - Recreating issues in our labs. - Mentoring new hires & Juniors,helping them with their cases & with the communication with the customers. - assisting them to improve their technical level - providing technical & administrative feedback. - Handling escalations * frustrated customers. - Participating in hiring process - Providing basic network & VPN training
Ausbildung von Ahmed alkhatib
5 Jahre und 5 Monate, Sep. 2009 - Jan. 2015
Network and security engineering
Jordan University of Science and Technology
Sprachen
Arabisch
Muttersprache
Englisch
Gut