Akash Narayan

I oversee the IT systems and services for Hannover-Langenhagen Airport GmbH by enabling the operational readiness of systems. Key contributions: • Demonstrated leadership abilities to oversee a staff of 23 professionals across 3 teams. • Achieved desired objectives by formulating internal and external customer-specific IT strategies. • Ensured data protection by leading data-center IT security as well as implementing new IT-security practices for the internal environment and external customers.

Designed a modern workplace for 24/7 work with employee health-focused initiatives. In addition, I provided necessary training regarding time schedules and prevailing laws. Key contributions: • Protected the company's reputation from security threats by assisting in ISO27001 audits and changes. • Developed the company's first 24/7 shift System in accordance with the ArbZG. • Managed a team of 10 staff members which provided 24/7 2nd level SOC & NOC support to 40+ customers worldwide in ITIL conform.

- Level 2-3 Support for various Linux and Windows servers for over 30 customers throughout Europe - Internal and external MDM system (Datomo) design and technical management - Building and configuring LogRhythm for internal and external use of SIEM (Security Incident Event Management).

During this role, I facilitated over 10k staff at Continental AG worldwide, assessed customer needs, and addressed concerns by providing level 2-3 server and computer support in an AD forest structure.

− Level 1-2 Desktop and remote support to over 300 clients throughout Australia −Working heavily with AD, DNS, group policy, Citrix XenApp, through the Jira ticketing system −Managed the Tape backup system with Norton Backup Exec − Sole IT support staff with accountability and responsibility of hardware setup, roll-outs, and system migrations at the Sydney Airport −Managed WDS testing, implementation, and setup −Managed a Thin client setup, testing and roll out, using Igel Linux and Citrix Desktop

Led teams to fundraise in NSW. Actively opening conversations with more than 100 people per day from all walks of life and ages Cooperation with the project "Save the Children" Promoted to manager within first month Raised over AUD$132,179 for the Save the Children charity fund

− 1st – 2nd level Desktop support across all Sydney campuses − Working with staff, professors and students − Maintaining 20+ computer labs with systems ranging from Windows XP, Vista, 7 & Apple Mac 10.4 – 10.6 − Imaging and system roll-outs using Norton Ghost

The Master of Business Administration (Computing) combines the latest in management theory and practice with preparation for the world’s most highly-regarded industry certifications in the areas of IT governance, IT service management, IT quality management and project management.

A post graduate certificate consisting of master level subjects which pertain to Information Technology Management & Information System methodologies and practices. https://study.csu.edu.au/courses/technology-computing-maths/graduate-certificate-information-technology

https://www.tafensw.edu.au/course/-/c/c/ICT50418-01/Diploma-of-Information-Technology-Networking