Akash Yadav

As a Statewide Healthcare Operations Manager, I oversee the coordination and management of healthcare facilities and medical professionals across the state of America. My responsibilities include handling multiple doctors, hundreds of facilities, and ensuring seamless operations in their absence. This involves managing vacation schedules for doctors and arranging for alternate physicians to cover their absence.

As an Escalation Team Specialist, I excel in handling escalated customer queries, particularly cases where customers are dissatisfied and seek product repairs or replacements. My role encompasses addressing both online and telephonic inquiries, ensuring each customer receives efficient and satisfactory resolutions. I also play a pivotal role in training new team members, equipping them with the necessary skills and knowledge to handle complex cases effectively.