Alain Viravau

-Community Management (Building, Growing, Moderating, Promotion of Offline and In-Game event) -Communication through Social Network (Twitter, Facebook) -Localization (Patch Notes, Announcements) -Management of the Volunteer moderators team -Engagement toward Fansites/Influencers

-Community Management (Building, Growing, Moderating different Community) -Customer Support (Support, Deflection) -Case Escalation (Escalating Issues, Situation, to the appropriate department in order to fix, correct whatever is happening and always improving the customer experience) -Communication to our gaming community. (Patches, Tutorial, Known issues) -Localization of some Patch Notes, Articles.

-Project management -Website creation and management ( Umbraco) -QA tasks -Community Management -Report of localisation issue to the Loca team in Taiwan -Customer support through forum/tickets/In-Game -Facebook account management -In-Game Events Management

Customer Support In game and through Email ( Hack case, Ownership and Account Administration Issue)