Alan Sánchez
Berlin, Deutschland
Über mich
Full-Stack Developer fascinated about Tech and Video Games, currently working with TypeScript, Next.js, Express.js, Prisma Studio and Unity. Using the experience acquired in more than 9 years working in Customer Service, to build meaningful and user-friendly products.
Werdegang
Berufserfahrung von Alan Sánchez
Bis heute 2 Jahre und 4 Monate, seit Jan. 2022
Full - Stack Web Developer
StyleXchange
- Implement new UI designs on the Web App. - Fix bugs and issues with frontend. - Develop new features working along with the Backend and - Design teams. - Develop features on Decentraland's metaverse world.
6 Monate, Aug. 2021 - Jan. 2022
Full-Stack Web Developer
Freelancer
- Fix bugs in Client's Websites. - Help to create new Websites for Start-ups.
- Gave the clients all of the information needed to understand more about the platform and increased in more than 25% the engagement in ads, with contact via chat, email, and phone calls. - Analyzed the cases escalated to internal teams, to understand ways to decrease the waiting time and find the root cause of every case, checking a media of 10 cases per hour. - Guided Teammates to unify criteria and achieve better resolution rates, reaching the 70% of the resolution rate measured with customer surveys.
3 Jahre, Juli 2016 - Juni 2019
Quality, Health, Safety and Environment Leader/ Coffee Specialist
Nestle Nespresso SA
- Took care of the workspace in the boutique, making sure that the customers can find a safe and pleasant environment and maintain the number of incidents in 0. - Facilitated more than 5 customers per hour, with tech support in person, by e-mail, and by telephone. - Recommended to the club members, using all the coffee expertise obtained, the best varieties of coffee, to personalize the experience with the Brand and increment almost 30% of the initial purchase.
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Portugiesisch
Gut
Deutsch
Grundlagen