Alan Sánchez

- Implement new UI designs on the Web App. - Fix bugs and issues with frontend. - Develop new features working along with the Backend and - Design teams. - Develop features on Decentraland's metaverse world.

- Fix bugs in Client's Websites. - Help to create new Websites for Start-ups.

- Gave the clients all of the information needed to understand more about the platform and increased in more than 25% the engagement in ads, with contact via chat, email, and phone calls. - Analyzed the cases escalated to internal teams, to understand ways to decrease the waiting time and find the root cause of every case, checking a media of 10 cases per hour. - Guided Teammates to unify criteria and achieve better resolution rates, reaching the 70% of the resolution rate measured with customer surveys.

- Took care of the workspace in the boutique, making sure that the customers can find a safe and pleasant environment and maintain the number of incidents in 0. - Facilitated more than 5 customers per hour, with tech support in person, by e-mail, and by telephone. - Recommended to the club members, using all the coffee expertise obtained, the best varieties of coffee, to personalize the experience with the Brand and increment almost 30% of the initial purchase.