Alberto Vettese

Responded to client enquiries via phone and email regarding investment accounts and services. Supported customers with account administration, transactions, and service requests. Ensured timely and accurate resolution of client issues while complying with internal procedures and regulatory requirements. Collaborated with internal teams on complex cases and delivered excellent customer service through clear communication and effective problem-solving.

Conducted multilingual name screening and KYC research across multiple jurisdictions. Investigated potential matches involving PEPs, sanctions, adverse media, and other financial crime indicators. Reviewed customer information, supported due diligence and risk assessment, escalated high-risk cases, maintained accurate documentation, and trained new team members on screening processes and quality standards.