Constanza Burgos

- Led end-to-end qual, quant and mixed-methods research across B2B/B2C audiences, turning customer and market evidence into product, growth, marketing and strategy decisions. - Drove Babbel Live's Product-Market Fit strategy: identified high-potential segments, retention drivers and market-specific willingness to pay, directly shaping targeting, pricing and onboarding. - Led Babbel Live Opportunities research (Europe & US), sizing markets and mapping journeys to reveal region-specific learning needs, enabli

Conducted qualitative and quantitative research across multiple markets to inform brand, growth, and campaign strategies at global and regional levels. - Used mixed-methods research and creative concept testing across European and Latin American markets to identify what resonated with different audiences, informing creative development and campaign decisions for Brand, Performance Marketing and Creative Operations. - Identified distinct language-learning motivations across markets, revealing stronger caree

Supported qualitative and secondary research across European and Latin American markets, generating insights on learner motivations to inform regional strategies. - Conducted desk and qualitative research across Latin America, Spain and Italy, uncovering learner motivations, market trends and competitive insights to inform regional marketing and strategy.

-Content management for social media. Reviewed and assessed user-generated content under platform and EU regulations, building strong judgment around user behaviour and digital risk.

- Designed and conducted end-to-end mixed-methods research (surveys, interviews, focus groups) to evaluate curriculum structure and stakeholder needs. - Analyzed qualitative and quantitative data to identify key insights, supporting curriculum evaluation and improvement decisions. - Synthesized findings into reports and presented results to academic stakeholders.

- Supervised fieldwork for a customer loyalty study in the healthcare sector, ensuring data quality and adherence to timelines. - Conducted qualitative analysis of customer feedback, identifying key themes and insights from survey responses.

Maternity leave replacement: -Supported quantitative analysis and coded open-end responses from customer satisfaction surveys (qualitative analysis). -Managed monitoring customer assistance channels, caring about the compliance of the customer assistance protocols by customer support agents in the different company's channels.

Subject: Design and Evaluation of Social Projects

-Supported research project 'Youth political participation in Latin America.' -Conducted and systematized literature review. -Searched and analyzed quantitative data from databases and opinion surveys. -Provided written reports. -Assisted seminar coordination.

Minijob -Provided administrative and on-site support for professional training courses at a university extension center, coordinating class logistics, managing attendance and materials, supporting instructors’ needs, and resolving technical or operational issues during sessions.

Subject: General Sociology

Intensive 15-week UX/UI Product Design bootcamp focused on user-centered design, product thinking, and hands-on project work. Covered end-to-end design process, from user research and problem definition to prototyping and usability testing.