Aldo Newberry

· Proactive recognition of all shareholder services to offer a dynamic suite of services · High level of customer service to shareholders through the application of industry and company knowledge · Thorough knowledge of the company website and technical understanding to decipher web and multimedia concerns · Processed various transactions including transfers, redemptions, and exchanges received by telephone · Resolved problems and corrected errors which were complex in nature

In charge of the retention and expansion of 20 clients - Including 8 Project Managers - Including 30 Software Engineers which I increased the headcount to 40+ - New Business referrals - Biweekly and monthly followups with clients

- Adding and managing new leads - Cold calling - Generate interest in ProducePay - Discover client needs - Send contracts - Maintain relationships with clients

Analyzed several retail locations of MEGACABLE: 1st by observation of customer and employee work flow. 2nd by interacting with customers and employees asking questions regarding quality of service, types of services used, reasons to use that retail point, work flow efficiency, team work and collaboration between locations. - Changed low-demand redundant roles to specific service roles - Redesign of space to promote new products through in-store experiences - Creation of new product bundles

Strategic Planning and Business Development. I managed a virtual team from Guadalajara; a senior software engineer from India, relationship with potential investors in California, 2 employees in Mexico city and users from different Latin American countries.

Internationalization Plan Created the logistics plan for RNB to ship its products to the U.S. market including cost analysis. The plan detailed product packing, cost by volume, total freight costs, export procedures, Mexican border, total shipping time, plus information relevant to potential U.S. clients. Attended the 2014 PLMA show in Chicago, setting up meetings with over a dozen cream, moisturizer and lotion manufacturers to expose RNB as an outsourcing solution for their products.

Product and Brand Positioning of "Salvo", a kitchen soap twice as concentrated as Palmolive soap, but second to it in market share in the country of Mexico. Redesigned marketing strategy including retail positioning, bottle design, price, label design, marketing stunt, promotional video.

Touring north americans through our beachfront, 5-star, world-class resort "Villas del Arco", transforming all their negative energy into positive energy, leading them to the sales room with energy and interest to buy timeshare.

Getting people, who are staying at the resort, excited about the idea of any SPA treatment and transforming this emotion into many sales for the company.

Exchange program International Management Change Management Services Marketing and Management Strategy and Technology Project Management