Aleksandar Savić

• Providing technical support and assistance to Fortinet certified partners and customers • Running real-time troubleshooting sessions with partners/customers • Collection and analysis of customer network information • Testing and reproducing partner/customer issues in Laboratory • Reporting Software/Hardware related issues to R&D department • Provide customer education where needed due to gaps in networking, product knowledge, etc • Manage customer communications and expectations until the closure of each

• Hardware Refresh & GAIN Design Implementation Projects for customer Siemens Implementation , Configuration , Hardware refresh, Documentation and redesigning to best standards • Scheduling and designing of complex network structures based on Cisco hardware (Layer 2,3) for customer projects based on internal guidelines, remotely and locally • IP address management and change process and documentation • Transfer and handover of design solutions to operations based on Atos internal processes

• Responsible for assisting Lead Network Engineer in areas of design, configuration, testing, and implementation of IT solutions • Responsible for assisting implementation, troubleshooting, and maintaining operations of network system