Dr. Alessandra Anna Maria Toni

• Establishing partnerships with high ranked Universities, Publishers and Research Institutes across Europe • Business development, negotiations and contracts drafting for the targeted regions • Workshops and marketing management in different business segments • Strategy planning, in coordination with the global team • Reporting and monitoring of estimated and actual revenue

• Client Relationship Management of high-profile Corporate accounts • Leads nurturing through networking, cold-calling and marketing • Business analysis and deal execution, creating tailored solutions, in order to ensure sales • Client base development and use of CRM and ERP systems (Sales Force) • Strategic planning of sales roadmap in line with targets across the European B2C portfolio • Increased sales and exceeded annual sales target by 33% • Won the prize of the global incentive plan for B2C sales

• English Linguistics Teaching Assistant Professor • English and German Translator for SeLdA (Servizio Linguistico d'Ateneo)

• Responsible for all online sales operations in English, German, French and Spanish • Team management, staff training and recruiting • Marketplace specialist for UK and DACH Region (Zalando, Ebay, LaRedoute), reporting the activities and customer satisfaction to the E-Commerce Brand Director • CRM (Coheris) and complaint handling • Received Company's Award for outstanding accomplishments and proactivity

• International guided tours management • Hospitality support and translations

• Italian teacher for the museum employees • German-Italian translations and partnership database development for the tourism department