Alexander Novikov

• Management and development of the strategy, business plans, budgets and KPIs of NFC-payments • Management of the portfolio of products • Establishing a partnership between mobile network operators, payment systems, banks, government structures, transportation companies, handset manufacturers and system integrators for the purpose of development of contactless services • Direct management of the team of project managers • Constructing of the interaction vertical with company’s regional units

Department of B2C sales and service - I launched the mobile commerce based service for purchasing of electronic transportation tickets - I realized the project aimed at reducing the level of fraud in MTS' retail network

- I coordinated the start of sales of fixed broadband internet services in MTS' retail network - I adapted MTS' standard of service quality and managed its implementation in COMSTAR's sales-offices

• I started as a specialist of customer care in a sales-office, then in short time I became a manager of a sales-office • My team showed best results among others, I offered a lot of ideas to improve processes in sales-offices and eventually I was invited to join the back-office

specialization in Quality Management, the Diploma with high distinction