Alexander Palatnik

• Responsibility for international telecom projects - Billing Mediation, Network Fault Management, Performance Management, Service Quality Management, Service Impact, Net Ticket - based on BMC Action Request System Remedy 7.X (estimated budget up to $3M); • Management of the professional teams over 4 sites: Israel, US, Columbia and Ukraine; • Management of accounts in Europe and CIS; • Management of partner relationships with Local Integrators, Cellular Operators and End Customers; • Working on few projects

BMC ITSM Implementation Projects Consulting. • ARS Remedy Implementation Projects Consulting. • Supervising BSM Implementation from Gap Analysis to Production phase including: o Problem & Incident Management o Change Management o SLA / SLM o Asset Management o CMDB o Asset / Network Discovery and Topology Discovery o Service Impact Management o Interfaces and integration with BSM Remedy tools • Data Migration • Consulting and Supervising of ITIL Implementation • BO XI Implementation • DWH Plann

Responsibility for International Software Projects: Individual Life Insurance Management, Corporate and Individual Pension Management, Data Migration. • Responsibility for project delivery (estimated budget $5 – 8M) from POC stage to “Go-Live”, in accordance to CMMI standards; • Management of the professional teams over 4 sites: UK, Israel, India and Russia; • Management of sub-contractors in Development, Localization and Business Analysis areas; • PP&C including; Budget Planning and Management

• The Responsibility for the Projects in the following areas: Service Desk - ITSM, Enterprise Asset Management, Change Management, Network Fault Management, NetTicket, OSS/BSS, SLA/SLM, BMC Patrol, Identity and Access Management, CRM (Dynamics and BMC), Order and Purchase management, Budget and Pricing, Business Process Management / Business Service Management, Workflow management, Lab Management BI, DWH • Pre-Sale and POC Management; • Project delivery to the leading companies in Israel and abroad

Power Builder / Java Developer