Alexander Petrov

Responsible for the analyzing business requirements, configuration and ongoing support of SAP Commissions (Incentive Compensation Management) in the leading German software company

Experienced SAP CRM Support Professional with a strong background in providing 3rd level production support for retail and Steel/Mining industry companies. Skilled in ensuring stable business processes, providing solutions to meet business requirements, maintaining documentation, analyzing business needs, and modifying complex SAP configurations and master data. Adept at working collaboratively with teams to deliver high-quality support and continuously improve business processes.

Experienced SAP CRM Consultant with a proven track record in managing SAP CRM roll-outs and post-implementation support. Skilled in communicating effectively with clients to identify business needs and requirements, and providing solutions to meet those needs. Adept at providing exceptional support, including outside of normal working hours, for month-end activities and go-lives. Demonstrated ability to handle and resolve complex issues related to SAP CRM in the SAP Solution Manager System.

As SAP Functional Specialist was accountable for gathering, understanding, and documenting business processes, and the requirements and specifications needed to recommend and implement solutions based on SAP Customer Relationship Management that will enable the organizations to achieve its goals.