Alexander Terbrack

As Information Security Officer and Director IT Infrastructure Services, I oversee a dynamic team dedicated to delivering robust IT solutions and ensuring the highest standards of information security and risk management. Our IT department consists of staff located in 23 countries, providing essential services to users in over 60 countries. Qualifications: CISA, CISM, CCSP, CISSP

Demonstrated expertise in designing and implementing highly redundant network infrastructures, ensuring enhanced stability and uptime. Led the migration of firewall systems and network devices, utilizing automation scripts to streamline failovers and optimize efficiency. Implemented cyber security incident handling. Played a key role in setting up cloud environments and integrating secure access solutions, including RADIUS, logging, and monitoring systems for comprehensive visibility and control.

Oversaw network infrastructure across all EMEA locations, managing the setup and optimization of key systems to ensure secure and efficient operations. Implemented and configured advanced firewall, VPN, switching, and load balancing technologies, contributing to enhanced network performance, security, and reliability within the region.

Served as part of a specialized team responsible for managing and securing a top-secret network for the Ministry of Defense, both locally and in international locations. Ensured the integrity, confidentiality, and availability of the network through robust security protocols, monitoring, and maintenance. Supported operations by implementing advanced cybersecurity measures, conducting risk assessments, and responding to incidents to protect sensitive information.

Collaborated with a global team to design, implement, and manage a secure and scalable internet access platform, ensuring reliable connectivity and system performance worldwide. Oversaw the integration and administration of various technologies, including servers, firewalls, and network infrastructure, to support and optimize global operations.

Designed and implemented a highly available, secure network infrastructure with integrated monitoring and security systems to enhance performance and protection. Led the development and testing of disaster recovery and high availability plans, ensuring business continuity. Managed a team of senior system administrators, driving efficiency and collaboration. Improved operational effectiveness by deploying virtualization technologies to support development and system management efforts.

Conducted testing and development of advanced products for the InfraControl Suite to ensure high standards of performance and compatibility. Provided technical support, demonstrations, and training sessions to enhance user proficiency and maximize product utilization. Developed and documented standardized procedures for test and production environments, ensuring consistency and operational efficiency. Managed the deployment and configuration of server technologies, including various Windows Server systems.

As part of the Administration team in the Large Payments Department, I managed and maintained the server infrastructure, ensuring stability, security, and high availability. I developed an internal ticketing system using Lotus Notes, which streamlined issue tracking, resolution, and support workflows, resulting in improved response times and service delivery. Additionally, I created and implemented support processes, establishing best practices and documentation to optimize IT operations and efficiency.

Developed and set up a comprehensive knowledge base, establishing procedures, processes, and reporting queries to support various teams. Trained the Dutch Helpdesk Team to ensure effective use of these resources. Provided Level 1 and 2 support, resolving technical issues efficiently and improving overall service quality.

Automated base station deployment processes through scripting, significantly enhancing rollout speed and efficiency. Established Helpdesk and Customer Care Departments, improving overall customer support operations. Organized and executed technology demonstrations for investment banking clients. Conducted analysis of CDR databases to identify and resolve network issues. Managed various telecom and IT systems and developed comprehensive testing specifications for new phone software and hardware.