Alexandra Acosta

- Designed onboarding and in-app guidance systems to improve user activation and reduce support dependency - Redesigned key admin and POS workflows, reducing friction across daily operational tasks - Led product discovery and feature development based on customer feedback and business needs. - Developed frontend and backend features using React, Next.js, TypeScript, NestJS, GraphQL and PostgreSQL

Project-based, team-oriented, hybrid training Frontend • HTML5 & CSS3 • Bootstrap • ReactJS • Vanilla JavaScript Backend • NodeJS/ExpressJS • Overview APIs (Rest, GraphQL) • Databases: PostgreSQL, MySQL, MongoDB, Firebase Tools • Console, Git & GitHub

- Managed customer communication and post-sales processes - Developed and implemented internal support guidelines and standard operating procedures - Acted as main point of contact between clients and internal teams, coordinating cross-departmental requests - Identified recurring issues and proposed process improvements to reduce response times

Managed internal workflows and coordinated training and recruitment processes. Served as primary contact for trainees, supporting onboarding and day-to-day operations.