Samadrita Acharya

Supported AIOps project management activities within SAP Cloud Delivery Architecture, contributing to coordination, documentation, stakeholder communication, and project execution across technical teams. - Acted as project management support for the AIOps Universal Chatbot initiative by coordinating Line-of-Business (LoB) alignment, organizing sync meetings, maintaining project charter materials, and tracking open actions and follow-ups - Contributed to AI Operations topics including LLM-based assi

Supported enterprise IT service delivery and technical operations at Kyndryl (IBM spinoff) for client-facing infrastructure environments. - Worked across ITSM/ITOM processes — incident coordination, ticketing workflows, change management, service documentation, and escalation management - Collaborated with cross-functional global teams to resolve issues, coordinate service restorations, and maintain SLA compliance - Used MySQL, Python, and Excel to analyze operational data, support root-cause analysis, an

- Led change management processes, ensuring precise priority assignment and documenting business impacts. - Supported infrastructure and deployment projects for US and European clients, maintaining NOCs and data centers with cross-functional teams. - Approved business-critical changes in compliance with ITIL processes, focusing on cost reduction strategies and ensuring infrastructure deployments met client expectations.

Bachelor Thesis Internship : Applied AI and deep learning techniques for agricultural crop classification, achieving 92% prediction accuracy using multi-temporal satellite imagery. Implemented NDVI value based classification of crop using Machine Learning. PUBLISHED RESEARCH PAPER : IJERT- International Journal of Engineering Research & Technology. Paper Entitled – “CropClassification with Multi-Temporal Satellite Imagery”

Strategic Management Technology and Innovation Management Digital Transformation and Information System Management Entrepreneurial Management Aachen Innovation Project Marketing Management Study Abroad : University of Cambridge, Cambridge, UK Module: Cambridge Ecosystem Practicum