Alexandra de Kock

- Responsible for global accounts and regional accounts in Germany, Austria, Switzerland - Build and maintain long term customer relationships - Working together with other departments to ensure the top quality of sales - Attend training to build a growing knowledge of the product and customer satisfaction

Sales Administration - Communication between the warehouse, sales and testers. - Managing the process of sales orders - Organize shipment of returning items - Develop efficient Sales Procedures - Stock Management Purchase Administration - Monitoring incoming goods - Book purchase invoices - Communication with suppliers Secretarial Tasks - Update Working Manuals - Update Agenda's - Organize Meetings - Support Account Manager with Quotes and Orders

- Coordinate Workload - Stock Management - Report Management - Implementation SLA’s - Coaching and Quality of Co-Workers - Management Complaints Reports - Develop efficient Procedures for Back Office Tasks - Creating/Developing Working Manuals & Instructions - Track and Trace Tasks - Update Procedure for "Schuldbewaking"

- Process e-mail customer & debtor - Incasso Tasks (In- & Outbound) - Coaching Co-workers - Creating/Developing Working Manuals & Instructions. - Developing Procedure for "Schuldbewaking" - Presentations internal/external Product "Schuldbewaking" - Creating General Reports - Entering new accounts - Process Financial Transaction - Supplement Data - Inbound Calls Management (CCM) - Execute Automatic Procedures - Control Procedures