Alexandros Raptis

Angestellt, Head of Service Delivery Management, Unify GmbH & Co. KG
Athens, Greece

Werdegang

Berufserfahrung von Alexandros Raptis

  • Current 12 years and 1 month, since May 2014

    Head of Service Delivery Management

    Unify GmbH & Co. KG

    Supervises the service delivery team(s) and ensures the support runs efficiently & effectively. Links all delivery locations to act as a "virtual" delivery team under a common aim/goal. Building strong relationships with the Customer and the Account team to make sure that the services delivered are of high quality and serving their scope. Evaluates Customer business needs and setting priorities for the delivery team(s).

  • 6 months, Nov 2013 - Apr 2014

    Service Delivery Manager for German Speaking Customers

    Unify GmbH & Co. KG

    Supervises the service delivery team(s) and ensures the support runs efficiently & effectively. Links all delivery locations to act as a "virtual" delivery team under a common aim/goal. Building strong relationships with the Customer and the Account team to make sure that the services delivered are of high quality and serving their scope. Evaluates Customer business needs and setting priorities for the delivery team(s).

  • 1 year, Nov 2012 - Oct 2013

    Team Leader GCS Problem Management & Advanced Services

    Unify GmbH & Co. KG

    Providing Customer support (ITIL based Services). Technical Investigation and diagnosis of complex customer issues. Search for Root Cause , workaround and/or Solution. Identify customers with similar potential problems and act proactive.

  • 2 years and 5 months, Jun 2010 - Oct 2012

    Team Leader - GCS Office Athens / Solution Support Center (SSC)

    Siemens Enterprise Communications S.A.

  • 2 years and 3 months, May 2008 - Jul 2010

    GSI Office Athens / Solution Support Center (SSC)

    Siemens Enterprise Communications S.A.

  • 2 years, Jun 2006 - May 2008

    P.M.O. - Technical Support

    Siemens S.A.

  • 2 years and 4 months, Feb 2004 - May 2006

    GVS Responsible

    Siemens S.A.

  • 1 year, Jan 1996 - Dec 1996

    Realization Team

    Globetel Hellas

  • 1 year, Jan 1995 - Dec 1995

    Technical Team

    Bridge Telecom Hellas

Ausbildung von Alexandros Raptis

  • 2 years and 1 month, Sep 2002 - Sep 2004

    Elecronic Automation

    Athens Univeristy

  • 8 years and 1 month, Sep 1994 - Sep 2002

    Physics

    Athens University

Sprachen

  • English

    B1-B2 (Gute Kenntnisse)

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • Greek

    C2 (Verhandlungssicher / Muttersprachlich)

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