Alexandros Raptis
Werdegang
Berufserfahrung von Alexandros Raptis
- Current 12 years and 1 month, since May 2014
Head of Service Delivery Management
Unify GmbH & Co. KG
Supervises the service delivery team(s) and ensures the support runs efficiently & effectively. Links all delivery locations to act as a "virtual" delivery team under a common aim/goal. Building strong relationships with the Customer and the Account team to make sure that the services delivered are of high quality and serving their scope. Evaluates Customer business needs and setting priorities for the delivery team(s).
- 6 months, Nov 2013 - Apr 2014
Service Delivery Manager for German Speaking Customers
Unify GmbH & Co. KG
Supervises the service delivery team(s) and ensures the support runs efficiently & effectively. Links all delivery locations to act as a "virtual" delivery team under a common aim/goal. Building strong relationships with the Customer and the Account team to make sure that the services delivered are of high quality and serving their scope. Evaluates Customer business needs and setting priorities for the delivery team(s).
- 1 year, Nov 2012 - Oct 2013
Team Leader GCS Problem Management & Advanced Services
Unify GmbH & Co. KG
Providing Customer support (ITIL based Services). Technical Investigation and diagnosis of complex customer issues. Search for Root Cause , workaround and/or Solution. Identify customers with similar potential problems and act proactive.
- 2 years and 5 months, Jun 2010 - Oct 2012
Team Leader - GCS Office Athens / Solution Support Center (SSC)
Siemens Enterprise Communications S.A.
- 2 years and 3 months, May 2008 - Jul 2010
GSI Office Athens / Solution Support Center (SSC)
Siemens Enterprise Communications S.A.
- 2 years, Jun 2006 - May 2008
P.M.O. - Technical Support
Siemens S.A.
- 2 years and 4 months, Feb 2004 - May 2006
GVS Responsible
Siemens S.A.
- 1 year, Jan 1996 - Dec 1996
Realization Team
Globetel Hellas
- 1 year, Jan 1995 - Dec 1995
Technical Team
Bridge Telecom Hellas
Ausbildung von Alexandros Raptis
- 2 years and 1 month, Sep 2002 - Sep 2004
Elecronic Automation
Athens Univeristy
- 8 years and 1 month, Sep 1994 - Sep 2002
Physics
Athens University
Sprachen
English
B1-B2 (Gute Kenntnisse)
German
C2 (Verhandlungssicher / Muttersprachlich)
Greek
C2 (Verhandlungssicher / Muttersprachlich)
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