Jaroslaw Zurawski

Responsible to drive strategy and operations of IT Service Management enterprise-wide. Responsible for the quality, cost, and timeliness of all service delivery, ongoing business alignment, and executive communication, and strategic collaboration. .

Accountable for delivering “End to End” (Build and Sustain) IS solutions and services to ABB’s global business units in line with agreed schedule, cost, and quality. IS Capabilities accountable for: - ITSM Tools (Service NOW, HP SM) - Application Life Cycle Management Tools - Collaboration Platform - Project Management Tools - IT Application TCO Tools

Responsible for alignment between business expectation and service delivered. Global Vendor Management, Global Service Desk Strategic Management

CIO Cluster Poland & Ukraine Audit Committee Ukraine Senior Cluster Management Member • IT Department Leadership, • Organization Change Management, • IT Budget Budgeting & Realization, • Strategy & Inter-department Policies Development, • Best Business Practices, Process Implementation and Advisory, • Business and IT Strategy Alignment, • Cooperation with Consulting Companies, • Vendors Relations Management, • IT Standardization, • ERP AX, ERP SAP, QlikView, PCS systems, • Talents Mentoring

Implementation of ITIL procedures in CEE Region ITIL Coordinator for CEE

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