Alexey Blazhko

As part of a Customer Facing Unit, I'm a Technical landscape owner for SAP’s Private Cloud customers and their trusted advisor. • Act as the primary touchpoint for customers' Cloud-related requests, understand their use-cases, and translate to actionable items, • Manage customer-specific Cloud migration, upgrade and scale-up projects, • Own, lead, and coordinate operational tasks, customer escalations, process improvements, • Drive root cause analysis and ensure the outcome is concise and well-defined.

A recognized expert within the SAP Business Warehouse technology Center of Expertise. • Provided technical guidance and support for Premium Engagement customers in areas of SAP Basis, SAP HANA Database, Business Warehouse, ABAP Technology, Data Warehouse Management. • Took part in numerous system upgrade & HANA migration projects, provided project safeguarding for the largest GoLives in the industry, and helped remediate escalations for lighthouse customer companies.

• Supported in-house ETL systems based on MSSQL and PostgreSQL data warehouses, • Automated routine tasks using Bash and Python scripts, • Automated application deployment to a subset of Linux servers.

In this position, I combined the roles of a 2nd line support engineer in Global Desktop, Applications and SQL Support group, and a Project Manager for in-house software developments. Among my responsibilities were: • Collecting business requirements, • Documenting business process workflows, creating architectural and user documentation, • User Interface prototyping, • Creating Test plans for User-acceptance tests, • Automation using Python scripts, • MS SQL 2008R2 database administration.

I started as a 1st line specialist and was eventually promoted to a position of a technical support shift supervisor. Provided 1st and 2nd line support, administered Linux and Windows servers and managed a group of technicians.