Ali Ameer

- Business customer support by phone or email: Comprehensive support from problem analysis to the solution and its documentation. - Organization of all necessary data and maintain in the OTRS ticket system. - Backup of colleagues in the second level support team.

- Second Level Support for smart home devices & digital services: error analysis and troubleshooting. - Optimizing processes and services to meet customer satisfaction. - Developing and working out alternative optimization scenarios in order to improve working processes across departments.