Ali Esen

Managed a portfolio of 120+ B2B customers, delivering consultative recommendations and business optimization strategies. Built trusted customer relationships through proactive communication and structured account management. Analyzed customer objectives, campaign data, and platform performance to deliver actionable optimization strategies. Collaborated with cross-functional teams to resolve customer challenges and improve customer experience.

Managed multi-channel acquisition projects while collaborating with executive stakeholders across Berlin and New York. Presented performance insights and strategic recommendations to executive stakeholders across Berlin and New York. Coordinated cross-functional initiatives supporting customer acquisition and digital transformation Used data analysis and reporting to improve decision making and marketing effectiveness. Optimized customer journeys and lead generation processes.

Analyzed customer interactions and operational processes to identify quality improvement opportunities. Delivered structured feedback and coaching recommendations to improve customer experience and service consistency. Collaborated with cross-functional teams to resolve recurring process issues and optimize operational performance. Produced quality reports and performance insights to support business decisions.

Managed Google Ads budgets of up to €50,000/month while advising B2B customers on growth strategies and optimization. Conducted Business Reviews and translated campaign analytics into measurable business recommendations. Coordinated multiple stakeholders while resolving customer challenges and prioritizing business needs. Identified opportunities for customer growth and long-term account development. Built trusted relationships through consultative communication and structured account management.

Guided customers through complex educational decisions using consultative needs analysis. Conducted market research and translated findings into structured recommendations. Managed multiple customer projects simultaneously while coordinating expectations and timelines. Built long-term customer relationships through trust-based communication.

Assisting clients to be part of the academic atmosphere in abroad countries, especially in English speaking countries. Advising on course selections, choosing a major and taking advantage of opportunities like an experience in abroad.

Helping students to adapt the basic English language and also help these kids to gain self-confidence about themselves. In addition organizing daily schedule for the organization.

Managing daily schedule of the restaurant and doing administrative work.

NGOs, European Politics, East European countries, Human Rights, LGBT issues in Europe, Politics

East European Politics, East European Culture and Norms, East vs West Democracy

Turkish Politics, History, European Law, International Law and Politics