Ali Raza

As IT Incharge, I have a strong knowledge in software, hardware and networks. I have strongly critical thinking and problem-solving with great attention to detail. Since end user support and teamwork are important aspects of my role, excellent communication and people skills are required. As well perform general administrative tasks that help to ensure the smooth functioning of an organization's computer systems.

Install and configure software and hardware Manage network servers and technology tools Set up accounts and workstations Monitor performance and maintain systems according to requirements Troubleshoot issues and outages Ensure security through access controls, backups and firewalls Upgrade systems with new releases and models Develop expertise to train staff on new technologies Build an internal wiki with technical documentation, manuals and IT policies

• Installing new software • Installing new hardware (servers, printers, computer workstations, etc.) • Setting up user accounts, permissions and passwords installing antivirus protection • Fixing network faults • Network maintenance • Technical support for people using the network • Day to day admin and monitoring of network use • Planning future improvements, suggesting IT solutions to business problems • Making sure all IT meets industry standards • Supervising helpdesk staff

> Data Communication and Networks > Fundamentals of IT > Database Administration > Network Security > Artificial Intelligence > Software Engineering