Alina Bryukvina

Angestellt, Customer Service Specialist, Amcor

Fähigkeiten und Kenntnisse

Analytical Skills
Baan ERP
Business Process Improvement
Communication
Customer Experience
Customer Relationship Management (CRM)
Customer Support
Forecasting
German language B2
Jira Service Desk
Microsoft Excel
Negotiation
Operations Management
Order Management
Process Improvement Projects
Procurement
Project Coordination
Project Management
Salesforce.com
SAP Integrated Business Planning (SAP IBP)
Stakeholder Management
Supply Chain Management
Supply Chain Optimization

Werdegang

Berufserfahrung von Alina Bryukvina

  • Bis heute 4 Jahre und 7 Monate, seit März 2022

    Customer Service Specialist

    Amcor

    - Manage 100% of the order cycle, coordinating 5 key customers, logistics, and internal teams. - Lead IT automation project, including automated order processing, diving 92% reduction in processing time. - Achieved 0 overdue invoices by taking ownership of customer payments and receivable management. - Led a tool invoicing project, identifying and implementing a process that enable 116K EUR in previously unbilled revenue to be invoiced and collected. - Support the Supply Chain Manager with weekly/monthly KP

  • 3 Jahre und 4 Monate, Nov. 2018 - Feb. 2022

    Customer Service Specialist

    Amcor

    - Managed the end-to-end order management process, from order placement through shipment, including order changes, coordination, and issue resolution. - Served as the primary point of contact for customers, managing day-to-day communication, inquiries, reclamations, and ensuring timely resolutions of customers issues. - Supporting forecasting and stock management, contributing to a 40% reduction in finished-goods inventory through improved planning and coordination. - Led and supported key process and digit

  • 9 Monate, Feb. 2018 - Okt. 2018

    Procurement Specialist

    Lenta

    - Managed procurement activities for an assigned product category, coordinating with suppliers on pricing, availability and commercial conditions. - Built and maintained supplier relationships, negotiating pricing and supporting cost-effective purchasing decisions. - Planned and coordinated weekly special offers and promotions in collaboration with suppliers. - managed procurement process and purchasing data in SAP, supporting accurate orders, supplier information and operational reporting.

Ausbildung von Alina Bryukvina

  • 3 Jahre und 11 Monate, Sep. 2014 - Juli 2018

    Bachelor's degree

    Higher School of Economics

    Thesis: Choice of the Best Purchasing Strategy Using Simulation

Sprachen

  • Russisch

    C2 (Verhandlungssicher / Muttersprachlich)

  • Deutsch

    B1-B2 (Gute Kenntnisse)

  • Englisch

    C1 (Fließend)

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