Alona Ieremieieva

ServiceNow developer

Teilprojektleitung und Steuerung mit Führungsverantwortung (Basler Versicherungen AG); Risikomanagement; Planung, Koordination der Mitarbeiter und Dienstleister; Termins- und Qualitätskontrolle.

• Planung und Steuerung von IT Projekten (Deutsche Bank AG) • Change Management, Incident Management, Technical Coordination • Ressourcenplanung • Budgetplanung, -kontrolle und –zuweisung • Projekt Management Office

Win new regional customers in B-to-B area through cold acquisition; Active distribution of products and services in the area of print and document management as well as IT solutions; Management of sales process and coordination of customer projects.

Store execution management (execution of the store manager tasks); Promote new sales and gain new customers; Guarantee customer satisfaction and gain their loyalty; Support in the development of sales strategies and discount actions; Reach good sales results (KPI) and good margins for the company.

Initiate the sales process by supplying customers with information about the company's portfolio and services; Organize deliveries to the customers; Translation for board members at meetings with customers.

Daily communication with customers to set meetings; Manage relationships with corporate clients; Plan dates and of courses and organize them; Solve customers’ complaints, ensuring continued satisfaction and further business with them; Gain new customers; Monitor clients preferences to determine focus of sales efforts; Pricing management and discount rates calculation.

Increased the number of clients who reached retirement age by transferring their pensions to bank cards in the office of the pension fund; Positioned banking products with existing and prospective clients; Managed customer base on a daily basis; Responsible for the distribution of information related to banking products.