Amanda Garcia

- To communicate between travelers, GoEuro and, in certain cases, the transport providers. - Modify bookings, handle requests, and complaints by phone and e-mails in Spanish and English. - Maintain a high service level and customer satisfaction - Support customer service manager in creating service processes, procedures, and training manuals.

Managed a non-profit tour company with a specific focus on human rights and awareness. Performed human resources, accounting and marketing tasks, introduced new accounting and scheduling systems, compiled monthly and annual statistics, and built partnerships with commercial and charitable organizations, resulting in a 40% customer increase and more than doubling our profits in 2013.

• Customer information and emailing. • Market research & forecasting • Scheduling & employee management. • Feedback & quality control • Operations management. • Anticipating tour diversity to take care of group needs.

•Coached and supervised staff of approximately 40 persons. Organized, scheduled, performed payroll and supervision of daily operations. Managed accounts payable and receivable within French laws. Performed routine maintenance and ensuring safety guidelines. Coordinated Segway repair and rescue. Adhered to customer services guidelines. Trained new staff and implemented policy and procedures.

Supported the Director of Residential Services by managing the residential operations of a luxury resort in a pristine vacation destination. Ensured that contract specifications made between the building company and the residential owners are met. Resolved any contract disputes between owners and the building company.

Organized, planned and supervised group meetings of up to 250 rooms. Ensured that group bookings stipulations were met or exceeded. Provided meeting professionals with a resume of their planned event that would include information and contract specifications. Assisted meeting professionals throughout the event to ensure customer satisfaction. Acted as a liaison between meeting professionals, customers and the operating departments to ensure a high standards and service.

French Civilizations and Culture, French Language

French, Quality Assurance, Geriatrics, Epidemiology, Community Health