Amanda Reay

Responsible for design and delivery of customer-centred, relevant and up-to-date training delivery. Key achievements • Collaborated on design and extensive delivery of large-scale Imperial College NHS Trust change project. • Nurture of excellent client relationships and highly-praised delivery and repeat requests of appropriate management development and soft skills solutions for Trainline.com, LiDL, Revlon, NZ Immigration Service, Whitbread, Cambridge Assessment and The Bank of East Asia.

Responsible for consultancy and project management of targeted learning interventions for diverse public and private clients. Key achievements • Establishing learning projects for multiple sectors resulting in repeat delivery and improved key HR indicators. • Key player in 4 interim organisational change projects through establishment of excellent client relationships and the production of learner-centred and realistic learning and coaching interventions (listed below).

Responsible for consultancy on detailed large-scale learning projects. Key achievements • Managed two global manager development projects for Akzo Nobel and ING Bank contributing to 32% revenue increase over 6 months. • Implemented global leadership and development programmes for middle and senior managers at ING Bank contributing to talent management processes .

Responsible for reviewing the organisation's HR practices and performance management processes. Key achievements • Organisational needs analysis resulting in renewed training and organisational design plans. • Essential changes to HR and H&S policy documents confirming alignment with current legislation. • Review, pilot and implementation of staff induction materials and processes.

Responsible for day-to-day HR support for 5 operation teams providing HR support and data Key achievements • Led improved team retention by advising on and guiding sensitive employee relations and handling of complex HR reviews. • Aligned TUPE and Trade Union guidelines to organisational redesign supporting effective organisation-wide restructure. • Played key role in 72% post-induction candidate retention over 18 months by contributing to manager training and competency/appraisal re-design.

Responsible for building a training department 'from scratch'. Key achievements • Company-wide needs analysis resulting in a sector-leading training package providing development opportunities for staff working in a rigorous and highly-regulated Welfare-to-Work organisation. • Designed award-winning induction process to meet the needs of the client group so providing developmental opportunities at each stage of employee life-cycle.

Responsible for consulting on, implementing and evaluating leadership and development and performance management and coaching interventions for multi-sector clients worldwide. Key achievements • Led on the delivery of Hemsley Fraser learning products resulting in incorporation into learning portfolio. •18-month US project promoting business development in the region while working as client liaison to major clients including McAfee and Prudential contributing to 38% increase in US sales.

Responsible for leading learning intervention management for global Examinations and Teaching Centre management staff. Key achievements • Contributed to 58% increase in examinations take-up globally over 3 years through learning interventions and input on design of global web-based examinations tool. • Implemented selling skills and leadership development programmes influencing talent management programmes worldwide.

Responsible for leading and supporting a team of highly talented trainers and local staff to consult on and produce highly successful interactive learning solutions for Middle East clients. Key achievements • Lead on the design and delivery of learning solutions for blue-chip Middle East clients including ENPPI and SUCO (oil), Hewlett Packard, Unilever and Arab Contractors (construction) contributing to increased revenue over 4 years.

Responsible for overall management of Cairo Teaching Centre and EFL teacher training programmes in Egypt and Cyprus together with overall responsibility for staff development. Key achievements • Lead on Cambridge Certificate in TEFL courses acquiring reputation as top TEFL training provider in the region with 99% pass rate. • Designed and implemented revised EFL curriculum to promote Cambridge EFL examination suite requirements.