
GÜLÇİN ONAY
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von GÜLÇİN ONAY
- Bis heute 19 Jahre und 6 Monate, seit 2006
Customer Care Corporate and Dealer Operations Department Manager
Avea Communication Services
Responsible of the company's corporate and dealer call center and operations.Perform technical helpdesk, complaint management, telemarketing and backoffice activities
- 2 Jahre und 2 Monate, Apr. 2004 - Mai 2006
Consultant
GO DIREKT Marketing, Sales and Customer Services
Free lance consultant managing customer services/call center projects . performance diagnostic, evaluation, traiining, HR issues, telemarketing, CRM design, market researches
- 5 Monate, Nov. 2000 - März 2001
Senior vice president -Customer services and operations
DOGUS HOLDING
Designing and establishing e-bank call center and retail banking ops in line with business objectives within program management.Responsible for the etablishment of customer relationship management by alternatice delivery channels.
- 2 Jahre und 11 Monate, Dez. 1997 - Okt. 2000
Project manager, Call Center Assistant Manager
BOYNER HOLDING
Establishing a call center that wil serve company's customers with their store cards needs.Duties included evaluation of vendors for call center components, defining business requirements, designing the business processes, defining the organization, job descriptions, training, arranging recruitment
- 1 Jahr und 4 Monate, Sep. 1996 - Dez. 1997
Strategic Planning Specialist
SISECAM Glassware Group
Performed long and mid term strategic planning activities including financial modeling for glassware group by using specific methods (SWOT etc). Forecasting , environmental/competitor analysis, project evaluation, investment analysis, (palyed a key role in a Turkish-German Joint Venture Project) an
- 1 Jahr und 3 Monate, Apr. 1995 - Juni 1996
Logistics Coordination Manager
Inchcape Retrans
Played a key role to provide efficient liaison between various logistics departments and other internal operations of the company and with third party clients represented.Coordinated the business flow into and out of the warehouse and to the final customer ,organizing timely and accurate services to
- 2 Jahre und 6 Monate, Nov. 1992 - Apr. 1995
Marketing Specialist
TOFAS OTO/FIAT AUTO
Performed a range of planning activities for marketing department (long and mid term and monthly planning), forecasting, price positioning, market evaluation for domestic and imported brands on a range of models in the Turkish market for monthly management reports and budgeting.
Ausbildung von GÜLÇİN ONAY
- 1 Jahr und 1 Monat, Aug. 1999 - Aug. 2000
Master of Business Administration
Koç University
- 3 Jahre und 10 Monate, Okt. 1988 - Juli 1992
Industrial Engineering
İstanbu Technical University
Sprachen
Türkisch
Muttersprache
Englisch
Fließend
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