GÜLÇİN ONAY

Responsible of the company's corporate and dealer call center and operations.Perform technical helpdesk, complaint management, telemarketing and backoffice activities

Free lance consultant managing customer services/call center projects . performance diagnostic, evaluation, traiining, HR issues, telemarketing, CRM design, market researches

Designing and establishing e-bank call center and retail banking ops in line with business objectives within program management.Responsible for the etablishment of customer relationship management by alternatice delivery channels.

Establishing a call center that wil serve company's customers with their store cards needs.Duties included evaluation of vendors for call center components, defining business requirements, designing the business processes, defining the organization, job descriptions, training, arranging recruitment

Performed long and mid term strategic planning activities including financial modeling for glassware group by using specific methods (SWOT etc). Forecasting , environmental/competitor analysis, project evaluation, investment analysis, (palyed a key role in a Turkish-German Joint Venture Project) an

Played a key role to provide efficient liaison between various logistics departments and other internal operations of the company and with third party clients represented.Coordinated the business flow into and out of the warehouse and to the final customer ,organizing timely and accurate services to

Performed a range of planning activities for marketing department (long and mid term and monthly planning), forecasting, price positioning, market evaluation for domestic and imported brands on a range of models in the Turkish market for monthly management reports and budgeting.