Amandine Ricaud

Angestellt, Manager Global Consumer Affairs Data Science, Coty Inc.
Frankfurt am main, Germany

Fähigkeiten und Kenntnisse

Tableau Software
Data Analysis
Data Visualization
Customer Care
Oracle Service Cloud

Werdegang

Berufserfahrung von Amandine Ricaud

  • Current 4 years and 5 months, since Feb 2022

    Manager Global Consumer Affairs Data Science

    Coty Inc.

  • Current 4 years and 7 months, since Dec 2021

    Founder

    Leou Pikou

  • 3 years and 7 months, Jul 2018 - Jan 2022

    Assistant Customer Care Operations Control Manager

    Nintendo of Europe GmbH

    - Supervision of the Operation Controls Team - Management of the European consumer services and repair centers reporting - Data collection and analysis - Dashboards creation - Reporting responsibility about consumer services and repair centres activity in Europe - Involvement in projects requiring consumer services and repair reporting

  • 1 year and 11 months, Sep 2016 - Jul 2018

    Team Leader Consumer Service Operations Control

    Nintendo of Europe GmbH

    - Supervision of the Operation Controls Team - Management of the European consumer services reporting - Data collection and analysis - Dashboards creation

  • 4 years and 3 months, Jun 2012 - Aug 2016

    Consumer Service Analyst

    Nintendo of Europe GmbH

    - Management of the European consumer services reporting - Data collection and analysis - Reports creation - Reporting responsibility about consumer services activity in Europe

  • 2 years and 10 months, Aug 2009 - May 2012

    Central Support Specialist

    Nintendo of Europe GmbH

    - Second line support of the European consumer services - Reporting responsibility about consumer services activity in Europe

  • 3 years, Sep 2006 - Aug 2009

    Quality Assurance French

    Nintendo of Europe GmbH

    - Text and system debugging - Guidelines and manuals check

Ausbildung von Amandine Ricaud

  • 5 years, Oct 2000 - Sep 2005

    Art History

    Université Pierre Mandès France

Sprachen

  • French

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • German

    B1-B2 (Gute Kenntnisse)

  • Italian

    B1-B2 (Gute Kenntnisse)

  • Spanish

    A1-A2 (Grundkenntnisse)

  • Japanese

    A1-A2 (Grundkenntnisse)

  • Danish

    A1-A2 (Grundkenntnisse)

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