Ambra Minacapilli

- Respond to software support issues and development requests - Manage tickets of our partners’ customers and follow up to ensure full resolution of issues - Training of partners and resellers on how to use and exploit our products to their full potential - Translation of articles for our web site https://www.arca24.com (from Italian into English and French) - Maintaining, editing, and revising user software documentation - Software localisation from Italian into Russian

- Provide support in answering to customers’ requests and complaints - Provide service to customers in terms of order management, shipments and returns - Minimise backlog - Deal with warehouse and courier to insure all orders are correctly processed - Editing and proofreading in Russian language for the website Guess.eu and newsletter

- Teaching of Italian as a second language to adults - Lesson planning and class management - Homework assignment and correction - Progress evaluation and testing - Identification of students’ learning needs and feedback discussion - Attendance of monthly workshops and seminars on language teaching methodologies