Ing. Ameni Kallel

July 2011 – September 2015 Technical Support Engineer for SAP Business Objects Solution at FOCUS: Within a project team as a Technical Support Engineer, I support an operator of a SAP BI client. I support BusinessObjects (BO) Solution : • Manage technical incidents. • Monitoring and managing the incidents. • Ensure quality of services provided on the perimeter of the support incidents. • Diagnose and resolve technical customer problems. • Preventive maintenance and customer relationship.

Application Support Engineer at ECOVADIS: • Deliver training and support to end-users. • Keep technical documentation and procedures up to date. • Diagnose and / or resolve technical issues. • Perform analysis and diagnosis of complex issues for end-users. • Ensure preventive maintenance and analyse application root cause issues. • Ensure the smooth running of the ticketing system. • Assign tickets and ensure proper follow up until closure.