Ana Carolina Luna

Customer support: help customers conduct their banking operations, teach them to use online banking, product delivery: credit cards, checkbooks. ATM support: everyday s' charge of money and left over money recount .

Invoicing: prepare invoices and service notes for clients and respond to questions to receive payments according budget; organize the payments ordered by importance. Reporting: complete daily bank statement reconciliation reports; update cashflow report; organize and send the monthly information to the accounting firm to prepare taxes and financial statements. Making Payments: make over 50 payments per month by Interbanking system according to the budget; manage petty cash.

Coordinate Booking Team: supervise 2 team members in over 400 client interactions per month; set up team objectives; create templates for answering clients’ requirements; provide support & coaching to improve client service. Organize Alliances: generate and close strategic alliances to offer clients new destinations; negotiate conditions and rates. Manage Communications: prepare ads calendar four months in advanced to send customers; supervise and analyze ads impact; create Induction Manual

Human Resources Associate: prepare and maintain employee files; monitor employee absenteeism and health insurance. Assist hiring and training 2 new employees. Branch Assistant: prepare sales & expense reports; buy office and branch supplies; manage petty cash; prepare daily invoices for 3 national branches.