Ana Carolina Rocha

• Provided customer support for IoT SIM cards, managing international B2B inquiries via email, phone, and WhatsApp • Assisted customers with connectivity issues, troubleshooting, account management, and customer portal inquiries • Communicated technical updates and solutions clearly to customers through professional email and phone support • Worked with internal tools such as Jira for ticket management and troubleshooting. • Collaborated with second-level teams, including Product, Logistics, Technical, Fin

• Taught English to children aged 3 to 6, introducing basic vocabulary through age-appropriate and playful activities • Used songs, games, storytelling, and daily routines to support natural language learning • Created a fun, engaging, and supportive learning environment to encourage early language development • Adapted teaching methods to meet the needs of young learners in a dynamic classroom environment

• Supported the class teacher in a German curriculum classroom with daily activities and organization • Helped maintain a structured, positive, and engaging learning environment • Prepared educational materials and classroom resources • Supervised group activities and supported classroom routines • Helped organize school events and activities for parents and families • Assisted children during meals, hygiene routines, playtime, and group activities • Developed strong communication, patience, teamwork, a

• Responsible for a group of 24 children between 3 and 6 years old in an early childhood education • Supported children’s cognitive, social, emotional, and motor development through playful and educational activities • Organized classroom materials, learning spaces, and activities suitable for different age groups • Assisted children with daily routines such as meals, hygiene, playtime, and group activities • Helped create a safe, welcoming, and engaging environment for children • Encouraged communication,

• Supported teachers with classroom organization and daily activities • Assisted children with learning, social interaction, and daily routines • Helped create educational and playful activities appropriate for different age groups • Assisted children during meals, hygiene routines, playtime, and group activities • Prepared classroom materials and supported group activities • Encouraged a positive, safe, and engaging learning environment • Developed communication, teamwork, and organizational skills through

• Supported children’s cognitive, social, emotional, and motor development through playful and educational activities • Encouraged the development of communication, creativity, and social interaction skills through songs, games, storytelling, and recreational activities • Assisted children during meals, hygiene routines, playtime, and group activities • Contributed to creating a safe, welcoming, and engaging learning environment for young children • Developed strong communication, patience, teamwork, and cl

• Started in the processing area, coding and entering agricultural surveys. • Approved in an internal process in September 2014, becoming an Assistant in the Corporate Image area. • Sent daily informative e-mails to customers, keeping them updated with relevant information and company news. • Contacted farmers to conrm addresses for gifts and magazine deliveries. • Dispatched gis through the mail, ensuring successful delivery.