Ana Sencic

• Implementation of customer requirements in collaboration with project managers (management of User-Profiles/Groups, adapting user interfaces, create dashboards and reports, database management) • Administration of Web-based Salesforce CRM systems • Communication with consultants, project managers and suppliers • Participation in pre-sales activities such as e.g. Creation of demo environments • Drafting of specifications and other technical documentation as requested

• Troubleshooting issues and testing solutions to problems presented by the cloud application users, and escalating unresolved issues and bugs related to the salesforce.com analytics tools. • Tracking and documenting customer and problem information in the case tracking database in an accurate and timely manner. • Documenting problems, bugs and resolutions and producing knowledge based articles such that other clients may be able to self-diagnose their own problems in the future.

• Working on the Bank of Ireland Transformation Programme with PMs and technical staff to accurately identify, specify, plan and implement project deliverables through pilot, user acceptance testing and deployment phases • Organising project meetings and minutes on a daily, weekly and ad hoc basis • Maintaining financial controls and systems for recording, monitoring, forecasting and budgeting of all Programme expenditure • Reviewing and highlighting changes to project plans • In charge of procurement

Worked mainly on legal, community and medical assignments (with the Centre for the Care of Survivors of Torture (CCST), Shamrock Translations, Lionbridge, Beatrice Translations and others)

I worked for the Customer Protection Code Project and for the Securitisation Project.

• Assisting the management in drafting and preparing contracts and documentation for staff (150 staff members). • Establishment and completion of the employees' database. • Selecting, interviewing and hiring new staff. • Checking statutory and legal requirements in order to adapt existing and implement new company's policies in coherance with the law and the industry.

• Various secretarial and accounts duties • Translations and interpretarial duties, mediating in business meetings, seminars and conferences between delegates speaking different languages • Assisting in the corporate events planning and organisation • Maintaining and updating the company website in liasion with the IT manager • Updating the branch offices about the news within the Holding Group

• Involved in the planning of the Advanced European Media Training Programme (aimed at providing additional training/education to young Croatian journalists and media operators, financed by the UniCredit Foundation) and in the organization of the events connected to the promotion and the execution of the programme, taking place both in Italy and Croatia. • Liaising with the donor on issues related to events organization, communication strategy, reporting and budget.

• Discussing with team and outlining project proposals with the aim of obtaining financial funds • Writing applications to potential sponsors of various cultural events and initiatives • Translation from Italian into Croatian of documents relating to the maintenance and restoration of buildings belonging to the Industrial Heritage of the city of Rijeka

• In charge of the administrative reporting of "external funds" financing the research of the centre • Managed all administrative aspects related to the use of "external funds" • Ensuring that both partner and funding institutions involved in the research and in the training programmes are given regular feedback on the various projects and fundings • Worked in liaision with the procurement unit, the HR and the finance and accounts departments