Mag. Ana Vincenzoni

Management of master Trackers & Folders Document Control & Archiving Preparation of monthly reports Interaction & Communication with Contractors & ESB Arranging meetings and venues on behalf of the Build/HSEQ team Taking minutes at the meetings Development, implementation and continuous improvement of new ideas and methods Work with company’s ExtraNet System for site access Approval of monthly invoices Responsibilities for PPE equipment & stock control

Call handling, emails and web-chat – promoting and maintaining an extremely high level of customer service/account management Process the opening and closing of Business accounts as per our change of tenancy processes Working towards set targets as part of a team using established guidelines, procedures and process driven methodology Invoice validation Log all calls in customer information system Maintain a high level of attention to detail and focus on quality when capturing information

Responsible for validating contractual information, entering and coordinating Agreements/Orders/Letters Review Agreements & Orders to ensure all legal requirements are met & documentation is complete Responsible for keeping accurate records of business activities including detailed information on Agreements/Orders exceptions and queries, outstanding problems and executive approvals as outlined by Legal & Finance

Part of the larger team of IT support within the Ministry Was part of the task force who was dealing first with the issues and either resolving or escalating them Computer maintenance Network maintenance - same as above, was responsible for dealing with network issues that could arise or the maintenance tasks like updating the networks routers and switches Required skills were attention to detail, problem solving, technical knowledge, teamwork

Subjects included - Risk Estimation and Planning, Adult Education, Transport of Hazardous Substances, Safety of Machines and Devices, Working Environment Testing and Alarm Systems, Administrative Procedures, Protection of Persons and Property

Thesis “Project - Automatization of a crossroads in Zagreb, Croatia” - First Class Honours