Anaclara Alza Salvatierra

Participated in the design of customer journeys in order to understand users’ needs and challenges. Led and developed group strategies to drive key company results in different areas: Business and Customer Experience. Weekly analyzed our competitors and resellers. Help businesses (both small, medium, and large) grow and be more efficient. Our products are highly trained to present elegant solutions that simplify the complex. Gave feedback about internal systems and procedures to uncover opportunities.

Demonstrated proficiency in technology, particularly Apple products, and the ability to quickly learn about new products. Proven experience in sales and technology solutions, as well as in developing customer loyalty. Ability to consistently deliver great customer experiences — no matter what the situation.

As an Apple Reseller Specialist you are skilled at uncovering customers’ needs, then following through with solutions. Providing a magical experience also includes showcasing our icon products, accessories, and services through outstanding merchandising, when needed you will be trained and ready to deliver. Your success is measured by your ability to create new owners of our products.

Administration duties. Knowledge ​of​ ​the​ ​following​ ​computer​ ​software:​ ​Hotel​ ​Perfect,​ ​EZ​ ​Runner, Resdiary​ ​, and Outlook. Process​ ​bookings​ ​from​ ​hotel​ ​accommodations,​ ​spas​ ​, ​and​ ​restaurants. OTA​ ​Bookings​ ​(Booking.com,​ ​Expedia,​ ​SpaBreaks.com,​ ​SpaFinder​ ​, ​and​ ​Travel Agencies). High​ ​capacity​ ​to​ ​solve​ ​issues. ​ ​Ensure​ ​that​ ​all​ ​the​ ​bookings​ ​and​ ​cancellations​ ​are​ ​processed​ ​correctly Customer​ ​service (High standards)