Anca Irimia

-Led the end-to-end transition to Xchange, coordinating teams, validating implementation with test customers -Delivering automated workflows for pricing, distribution and uploads. -Built full automation pipelines consolidating 150+ reports into Qlik, cutting manual work by 90%, boosting efficiency by 60% and raising customer satisfaction to 95%.

-Managed pricing and commercial conditions aligned with contracts -Exceeded targets consistently by 15% through analytical control of payments and discounts -Improved customer satisfaction from 90% to 96% via claim resolution and responsiveness -I decreased company's costs by actively being involved in HR process, acquiring professional team-members

Identifed the best Customer Loyalty Programs (on-line research); Designed and created a new Customer Loyalty Program, based on Points Awards System. I handled over 50.000 data points (using pivot table and Excel functions); Analysed expected profit and risk assessment of the new loyalty program; Came with ideas for attracting new clients (free transportation for a certain amount of orders, extra discounts for each year of loyalty).

Promoted and sold BCR's Group products and services; Identified customer needs and opportunities to sell bank products through cross-selling activity; Acted in order to achieve individual and unit goals.