Anderson Silva

· Plan and perform installations, as well system copies of different NetWeaver releases. · Install Oracle databases, implement patches and perform administrative tasks. · Plan, install and perform basic configurations of SAP Solution Manager. · Plan and implement maintenance tasks such as client copies, SAP Kernel updates, add-on installations and apply SAP Support Packages. · Provide support to S/4HANA conversion by implementing the requirements of preparation phase.

· Provide administration and support to SAP applications; · Administer and monitor Oracle database; · Troubleshoot issues on operating system level and/or direct on SAP applications; · Manage authorizations and users; · Plan and implement recommendations following best practices of SAP; · Manage incidents and service requests according to ITIL best practices; · Provide Basis support to developers and functional teams; · Plan maintanance tasks such SAP Kernel Upgrades and Support Packages.

· Provide support for SAP applications of different customers; · Manage authorizations and users, as well as administer SAP CUA; · Manage incidentes and service requests according to ITIL best practices; · Troubleshoot incidents on operating system and/or direct in the applications; · Monitor systems landscape; · Analyze and follow up systems performance in order to apply improvements; · Provide solution for dumps and errors identified in different logs of the applications;

Support to end users in first level. Dispatch incidents to a second level after analysis in first level. Communication with other teams in order to solve critical incidents. Support to improve the Knowledge Base. Management of Incidents and Service Requests through BMC Remedy.

Support to end users in first level. Dispatch incidents to a second level after analysis in first level. Communication with other teams in order to solve critical incidents. Support to improve the Knowledge Base. Management of Incidents and Service Requests through IBM Service Center.