Andras Peter-Lettner

Developing and leading the Employee Lifecycle Management organization (80+ people). Scope of activities: Onboarding, Personnel- and Organisational Changes, Offboarding, and Reference Letter Services; supporting Roche employees across Switzerland, in a hybrid model, through Services Centers in Basel-Kaiseraugst, SWITZERLAND and Budapest, HUNGARY. People Leadership, Project Management and improving daily operations of processes, in a Shared Services Organisation with 5 direct reports.

Main achievement leading complex (100+) organisation in Budapest and Miskolc during the Vodafone/UPC (Liberty Global) merger in 2019. Stabilizing and staffing operational teams to execute strategic integration and business transformation (Catamaran and Bridge) projects. Responsible for: - Training and Knowledge Management Teams (frontline - retail and customer care - digital e-learning) - Frontline Support, Planning and Analytics (resource planning, quality control and reporting) - User Acceptance Testing.

Procurement Services Delivery Manager for Lufthansa (2017-2019) Location: Budapest. Main achievement: conduction of a complete turnaround of the account. Leading Team from "contract at risk" to "satisfied client" scenario with best NPS score historically achieved. Team stabilized, reduced attrition; client perception changed to favorable; all operational KPIs restored to green SLA measurements; processes simplified to achieve turnaround time improvement; leadership succession plan executed to success.

- Project leader: managing global transformation projects, local transformation and innovation initiatives, from planning through implementation to reporting. - Facilitator: organizing and conducting local Operational Excellence (OPEC) and Agile24 workshops using Agile and Design Thinking methodologies. - Trainer: providing coaching and training related to sales, support and leadership development. - Mentor: helping attract talent, support the development of talented people, give them a sense of belonging.

2013-2015: First Line Manager of Shared Services; Sales Support Operations Leader for Distributed Software business line Level 1 Approvals Team for Europe, CEE & MEA and Level 6 FAM Reviews for CEE&MEA. Location Budapest, HUNGARY, including 1 year assignment in Bratislava, SLOVAKIA. 2015-2016: First Line Manager of Shared Services; Sales Support Operations Leader for Global Business Services in BeNeLux & France End to End, Quote to Cash (2015-2016) Location: Budapest, HUNGARY.

Sales Support Operations Leader for Distributed Software business line Level 1 Approvals Team for Europe, CEE & MEA and Level 6 FAM Reviews for CEE&MEA. Main achievements: - People Management Excellence Award - 60%+ cycle time reduction in service - leading the transition of the function from Budapest to Bratislava as push and pull manager in July-August 2014, full redeployment of staff and remote leadership responsibilities until year end - 90%+ retention and redeployment of staff during transition period.

- Prince2 Certified Project Manager - Deputy Service Delivery Manager - Technical Support Team Leader - Management of the major key accounts' imaging-, printing- and accounting-system consolidation projects delivered in Hungary (for eg. MOL, TEVA, CIB Bank, Erste Bank). - Direct management of a team of 6: project operations and technical support staff. - Deputy management of a team of 30: service technicians.

- Major incident manager, duty service delivery manager for EMEA. - Supervision of service delivery for the Thomson Reuters service desk. - ITIL based incident management. - LEAN process management. - Managing escalations, SLA mitigation. - Daily service review conference calls and reporting on a global scale via CA Service Desk Manager, and Business Objects. - Service coordination between Lisbon and Kuala Lumpur (Malaysia) Service Desks. - Working at the Delivery Center located in Lisbon, Portugal.

- Fraud analyst and customer service representative at Geoban (Santander Bank Group) for Abbey Bank clients based in the United Kingdom. - Customer database analysis, -development and -update, transaction monitoring system supervision and -update. - Responding to fraud- and security alerts: analysis-, detection- and prevention of card fraud; identifying and investigating fraud transactions and counterfeit card cases. - Reporting and amending cardholder profiles; blocking and reissuing cards.

- Sales manager, team leader, project manager. - Start-up of IT business line: recruitment, training and management of a sales team of 8 telesales executives. - Responsible for the production, organization and sales of corporate decision maker (CXO) level events in CEE, Scandinavia and Russia/CIS. - Delegate-seat- and sponsorship sales. - Customer relations- and key account management.

- PR & Marketing, Music and Sports Journalism in Communication field - Renaissance English Literature in English field