Liubov Bilous

Managing and optimizing back-office sales, customer relations, and marketing initiatives. Overseeing order processing, pricing support, and logistics. Leading olfactory projects, promotional events, and campaigns to enhance brand visibility, customer experience, and sales performance. Collaborating with teams to refine sales strategies and ensure smooth operations.

• Boosted sales efficiency across diverse regions, increasing lead conversion rates, marketing ROI, and reducing time-to-productivity for new sales hires • Analyzed client interactions to identify challenges and insights, using findings to enhance sales training and improve processes • Streamlined onboarding for customer-facing teams in Europe and North America, ensuring they had the knowledge and resources to be effective from day one

• Working on brand strategy implementation, planning and overseeing content output • Managing content, design, and digital marketing teams • Sales enablement (creating sales tools such as case studies and presentations) • Creating content/presentations introducing new services and products for events and conferences • Developing CEO and other C-suite communications • Adjusting communications based on feedback and performance results measured by tracking mechanism

• Liaising with subject matter experts, project/delivery managers, and sales and marketing specialists • Researching and gathering the information required • Creating/editing content for email outreach programs • Proofreading and editing marketing communications materials

Was engaged in a project to develop an online translation service: • Created test cases for natural language processing modules • Labelled text with semantic, syntactic, and morphological features, including tokenization/stemming, part of speech tagging, parsing, and semantic analysis • Assisted in technical documentation development • Provided linguistic consultation

Prepared the course objectives and the outline for the course of study following the curriculum guidelines and school requirements. Taught students aged 6-55 at all levels, group and one to one, planning and giving between 3-5 classes daily.

• Provided interpretation and translation assistance in both English and German languages (technical sphere) • Performed translation of background documents, law documents (contracts), and the like related to project implementation (English) • Provided translation of the incoming/outgoing business correspondence • Negotiated with foreign partners

Assisting customers in finding the products they’re looking for and providing excellent customer service; arranging and labeling goods in the display shelves; receiving, unpacking, and arranging new shipments.