André Hofmann

- Ensuring the smooth operation of global IT support (CH, DE, UK, AT, IRE, USA, AUS) - Technical & disciplinary leadership, development and support of the global ICT support team spread over different countries - Developing and ensuring support processes - Supporting the Head of Group IT in planning and implementing the IT strategy - Management of suppliers and service providers - Ensuring system documentation - Collaboration in IT projects

- Consulting clients in all aspects of IT Services & Support - Managing IT Services & Support - Professional and Personal management of the engineering and support team - Project Management

- Fachliche und personelle Führung der Abteilung mit ca. 5 Mitarbeitenden - Erarbeitung von Integrations- und Lösungskonzepten (Applikationen, Schnittstellen, ...) - Budget- Kosten- und Ergebnisverantwortung für die gesamte Informatik - Steuerung aller externen Lieferanten (Outsourcing, Consultants, Projektressourcen, Helpdesk, ...) - Betreuung und Weiterentwicklung der gesamten ICT-Infrastruktur und der IT Prozesse - Mitarbeiterschulungen und stetige Weiterentwicklung der Enduser-Support-Prozesse

2nd/3rd Level Support for Stores Project Management Full POS Management IT Side (Menu Item Management / Design / Programming) All Parts of System Engineering Deputy for IT Manager Vendor Management Planning/Organization of Store Installations (IT Part) IT functional immersions

Due to heavy outsourcing it was only a 50% Job. And because i was self-employed i was employed on a hourly base. Full Managemet of IT Department (One Man Show) 1st/2nd/3rd Level Support IT Purchasing / Budget-Tasks Project Management

After my apprenticeship i started my own business with a friend. The company is still alive but i left to chase some other dreams ;) Because we were a two people company i pretty much had to work in every area. The whole Administration that a company has to do, Sales, etc. My main tasks were: Deputy to the General Manager Full Management of external Resources (Contractional Workers, Freelancers, ...) IT Technician internal and for clients (All Tasks related to a Business IT Services Company) Sal