Andrea Bonfanti

Contracted to Serco Germany at the European Space Agency Responsible for designing IT services from concept to implementation within a highly critical and secure environment at the European Space Operations Centre (ESOC). Actively leading the service design phase for complex IT initiatives—defining service models, processes, and governance—and then stepping into a project management role to ensure those services are delivered effectively, on time, and in line with business and operational objectives.

Network Engineer employed under contract to Telepazio VEGA, at the European Space Operations Centre in Darmstadt.

Leading a 2nd line Network Team of 6 members with the following duties (besides the technical role): - Provide a technical interface between the SDM and the team - Support the end-to-end operational IT services - Ensure tasks are scheduled in an efficient manner and that priorities are met (aligned with SDM guidance). - Produce shift, on-call and annual leave schedules, increasing on-site or on-call support during major operational support phases as required.

Mainteneance and operation of the European Space Agency operational communications infrastructure : - LAN support of the high-availability, critical operational infrastructure for satellite support via local onsite networks and remote Ground Stations - WAN support of the wide area network connecting to sites all over the world via leased, MPLS, internet VPN and ISDN lines - Working on Network services, security services (Firewall/IDS), voice services, NTP, SDN (ACI), ASA Firewalls, Catalyst and Nexus.

- Working closely with the ISP TIM (formerly Telecom Italia) customers ( to identify and draw technical specifications for new projects over IP access networks - Network Design (High Level Design study and documentation) on access networks. - Test Lab design and Testing execution - Analysing and writing Low Level Design Documents - Troubleshooting the Service Provider IP networks. - Security design on networks

Network & System planning/support to sales productivity Sectors covered: - WiFi (Extreme/Enterasys) - Routing and Switching (Extreme/Enterasys, Cisco Technologies) - Server & Storage (Dell, IBM) - Virtualization (VMWare) -Windows Server 2008/2012

Working closely to customers to identify their needs. Sectors covered: - Installation, upgrade and support VMWare vSphere Suite - Installation/configuration /migration/upgrade Windows Server, Active directory and Windows for home/office users (Xp/Vista/7/8) - Installation/replacement of PCs/Servers hardware components - Installation/Configuration/Troubleshooting of Cisco and Enterasys Technologies - Installation/Configuration/Troubleshooting of Fortinet, Checkpoint and Stormshield (Netasq) firewalls