Marian Kira

 Provide IT phone support to end-users for fast-paced franchises, including troubleshooting, server support, and customer service.  Spearheaded hardware and software upgrade rollouts.  Led an initiative to revamp the company's data management system.  Implemented security measures that significantly reduced the risk of cyber threats.  Provided technical support to employees, improving overall productivity.  Trained five other IT specialists.  Assisted in troubleshooting hardware and softwar

 Network architecture  System security  Active Directory  Technical support  Problem-solving  Excellent communication  Ability to work in a team  Project management  System Administration  Network Configuration  Software Installation  Troubleshooting  Windows Environment  Customer Service  Ticketing System: S-max, Zendesk, Azuredesk, Jira Management  Work Space One – Remote Agent for devices (Laptops & Desktops)  VMware Workstation  Security Awareness and Compliance  N

 Delegate duties and tasks within the IT department.  Review completed tasks to ascertain compliance with standards.  Monitor all team members and provide necessary advice and guidance.  Perform periodic risk assessments and initiate risk control strategies.  Coach all team members and motivate them to produce desired results.  Organize regular seminars and trainings to teach team members new techniques and methods.  Keep up with trends in the constantly evolving information technology industr